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Privacy policy

This privacy policy governs how TIM SISTEM d.o.o. collects, uses, maintains and publishes information collected from users (hereinafter referred to as “the User”), through the website and “TS Smart” application.

This privacy policy applies to the Site and all associated channels: Google Analytics, Facebook Pixel, as for “TS Smart” application.

Personal identification information

TIM SISTEM collects personally identifiable information from Users in various ways, including, but not limited to, when Users visit our Site, register on the Site, subscribe to the newsletter, complete the form, and in connection with other activities and services available on our The site. Users can be asked for the name, surname, apartment address, e-mail address, and telephone number as needed. Users may visit our Site anonymously. TIM SISTEM collects personal information from the User only if the User voluntarily provides such information to us. Users may always refuse to provide personally identifiable information, except that in such cases they may be denied some activity on the Site.

Non personally identifiable information

TIM SISTEM has the right to collect personally identifiable information about the User at any time of its interaction with the Site. Non-personally identifiable information may include the name of the browser, the type of computer, and technical information about the Users of the means of connection to our Site, such as the operating SISTEM, the Internet service provider they use, and other similar information.

Where we store your information

We collect and store personal information as part of an email list (database) through Drupal software that has adjusted its business to GDPR regulations.

How we use the information we collect

TIM SISTEM may collect and use the User’s personal information for the following purposes:

  • To improve its services
  • The information we collect helps us respond more effectively to your customer service and support requests.
  • To personalize the customer experience
  • We may use the information to understand how our Users (as a group) use the services and resources located on our Site.
  • To improve our Site
  • We may use the feedback you provide to improve our products and services.
  • To initiate promotions, contests, surveys or other features of the Site
  • Sending to Users the information they have agreed to receive on topics of their interest.
  • To send periodic emails
  • We may use e-mail to send updates and updates to the Site. It can also be used as a communication channel to answer User’s requests, questions and / or other requests. If Users choose to opt in to our mailing list, they will receive emails that may include company news, information about new offers, products or services, etc. If at any time a User wishes to unsubscribe from a future email, we have included a detailed unsubscribe at the bottom of each email.

How we protect information

TIM SISTEM adopts data collection, storage and processing and security measures to protect against the unauthorized access, alteration, disclosure or destruction of personal information, username, password, transactions of information and data located on our Site.

The site complies with the GDPR regulation in order to create the most favorable and safe environment for Users.

Sharing personal information

TIM SISTEM does not sell, trade or rent User Personal Identification Information to others.

User rights

In accordance with the GDPR regulation, the User is entitled to:

  • receive confirmation regarding the processing of personal data;
  • access all personal information collected by the Site;
  • to correct personal data in case of error;
  • at the discontinuation of processing of personal data;
  • to delete all collected personal data;
  • upon request for transfer of personal data to another provider.

You can exercise all your rights by contacting us at TIM SISTEM doo, First industrial str. No.9,  22 330 Nova Pazova, Tel: 022 328 076,

The competent authority for protection of personal data is the Commissioner for Information of Public Importance and Protection of Personal Data of the Republic of Serbia. You can contact the authority at Bulevar kralja Aleksandra 15, 11000 Belgrade, 011 / 3408-900, Republic of Serbia,



In order for the TIM SISTEM online store to function properly and to be able to further improve it, for the purpose of improving your browsing experience, this Site sends a small amount of information (called cookies or cookies) to your computer. Over 90% of all websites use this practice, but under the Personal Data Protection Act, we are required to secure your consent before sending cookies. By using the TIM SISTEM website you consent to the use of cookies. By blocking cookies you can still view the Site, but some options will not be available to you.

What is a cookie?

A cookie is information sent to your computer by the website you visit. Cookies usually store your preferences for the website, such as your preferred language or address. Later, when you reopen the same webpage, the internet browser sends back the cookies that belong to that webpage. This allows the page to display information tailored to your needs.

Cookies can store a wide range of information, including personal information. However, this information can only be saved if you enable it – websites cannot access information you did not provide and cannot access other files on your computer. The specified cookie storage and sending activities are not visible to you. However, you can change your browser settings so that you can choose whether you want to approve or decline the cookie requests, delete the saved cookies automatically when you close the browser and the like.

How do I disable cookies?

By turning off cookies, you decide whether you want to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your web browser. If you disable cookies, you will not be able to use some of the functionality of the TIM SISTEM site.

What are temporary cookies?

Temporary session cookies or cookies are removed from your computer after you close your internet browser. With them, websites store temporary data, such as items in a shopping cart.

What are permanent cookies?

Permanent or prepared cookies will remain on your computer after you close Internet Explorer. With them, websites store information such as a login name and password so that you do not have to log in each time you visit a specific site. Permanent cookies will remain on your computer for days, months, even years.

What are first-party cookies?

First-party cookies come from the websites you are viewing, which may be permanent or temporary. With these cookies, websites can store information that they will reuse the next time they visit that site.

What are third party cookies?

Third-party cookies come from ads from other sites (such as pop-ups or other advertisements) that appear on the site you are viewing. With these cookies, websites can monitor the use of the Internet for marketing purposes.

Does use cookies?

Yes, with the primary purpose of giving our Site a better user experience and ease of use of our online store.




What cookies does use?

Cookie-agreed cookie – This cookie stores information about user choices regarding cookies. The cookie is set after the user begins interacting with the Site.

Google Analytics cookie – TIM SISTEM uses Google Analytics provided by Google, Inc. (“Google”), which uses cookies to analyze how users use this Site. These cookies “remember” the activities of users on the site and the way they communicate with the Site. The TIM SISTEM site uses the Google Analytics module.

Social Media Cookies – These cookies are set by social media modules / plugins (such as Facebook “like” button, or Messenger Chat) to provide or enhance content on the Site, advertising, analytics and / or market research.

More information about turning off cookies

There are several websites to exclude cookie storage for various services, and more information can be obtained from the following links:


Changes in privacy policy

TIM SISTEM has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage users to check this page from time to time for any changes. To stay informed about how we protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of the modifications.

Your acceptance of these terms

By using this Site, you agree to this policy. If you do not agree to this policy, please do not use our Site. Use of the Site after posting changes to this policy will be considered as your acceptance of those changes.


This document was last updated on 12th of December 2019.